30-Day Money-Back Guarantee
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can request a return or refund within 30 days of receiving your product.
Eligibility for Returns & Refunds
To qualify for a return or refund, the item must meet these conditions:
- The product must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) is required.
- Items marked as final sale, gift cards, or downloadable products are not eligible for returns.
How to Request a Return
- Contact Us – Email our support team at help@nexisup.com with your order number and reason for return.
- Approval & Instructions – If your request is approved, we will provide return instructions and a shipping address.
- Ship the Item – You are responsible for return shipping costs unless the item is defective or incorrect.
- Inspection & Refund – Once we receive and inspect your return, we will process your refund within 5-7 business days.
Refund Processing
- Refunds will be issued to your original payment method.
- It may take 5-10 business days for the refund to appear in your account.
- Shipping costs are non-refundable, except for defective or incorrect items.
Exchanges
If you received a defective or incorrect item, we will replace it at no additional cost. Contact us at help@nexisup.com within 7 days of receiving your order.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
- Check your bank or payment provider for any pending transactions.
- Contact your bank or credit card company, as processing times may vary.
- If you still need assistance, email us at help@nexisup.com
Need Assistance?
For any questions regarding returns, refunds, or exchanges, feel free to contact us at help@nexisup.com. Our team is happy to help!